What information we collect:
We collect the personal information you give us when using our website or emailing our customer service. The types of information we collect includes your name and/or company name, email address, mailing address, phone number, credit/debit card information, demographic information, IP address, survey results, and other information to help with your experience.
When we collect information and how we use it:
We collect information when you use our website, make a purchase, contact our customer service, subscribe to our newsletter, or fill out a survey. We may use the information we collect for a variety of reasons, including:
- To process product orders and send emails about your orders.
- To improve our products and services from survey results.
- To send newsletters about new products, promotions and other information you may find interesting (if applicable, opt-in only)
- To send text messages about new releases and promotions (opt-in only). Message and data rates may apply.
- To respond to customer service inquiries and provide you with better service
- To better understand and improve the experience on our website.
- To advertise products that you’ve shown interest in.
How is your information stored?
Your information is securely stored on our own servers, in Google Analytics, in our ecommerce software, Woocommerce. They provide us with the software to sell our products and services to you. We do not store information in any other place outside our servers and no-one outside the company has access to your information. All payment transactions adhere to the standards set by PCI-DSS and are processed through an SSL encrypted gateway provider.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access, use or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not sell, distribute or lease your information to third parties unless we are required to do so by law or to enforce our site policies. This does not include partners that assist in operating our website, so long as those partners agree to keep this information confidential.
Accessing and Updating Information
You may change your personal information by logging in to your account, or by emailing us at [email protected]. If you do not wish to receive promotional emails, you may opt-out by clicking the unsubscribe link in the email. If you do not wish to receive promotional SMS, you may opt-out by emailing us at [email protected] or reply to an SMS with STOP.
We reserve the right to change this policy at any time by updating this page. If we make changes, we will revise the effective date. This policy is effective starting November 6, 2023.